HelperIQ is a self-hosted customer support desk that pairs a RAG knowledge base with multi-provider AI — so your team drafts accurate replies fast, with full e-commerce context and payment data redacted automatically.
AI assistance where it helps, full context where it matters, and your data staying on your own infrastructure.
Bring your own keys for Anthropic Claude, OpenAI, or OpenRouter — 100+ models. Switch providers without switching helpdesks.
Vectorise your own docs and past conversations with pgvector. The AI answers from what your business actually knows — not guesses.
Customer profiles and order history surface inline on every conversation, so agents see who they're helping before they reply.
Card numbers and sensitive payment data are detected and redacted automatically — before they ever land in a ticket.
HelperIQ ships as a single app you run on your own infrastructure. Your conversations, your knowledge base, your keys.
Run the single app with Docker on a server you control. Postgres + pgvector and Redis round out the stack.
Add your AI provider keys, point it at your knowledge base, and wire up your e-commerce platform for customer context.
Agents get AI-drafted, context-aware replies they can edit and send — faster resolutions, humans still in control.
HelperIQ is open source under AGPL-3.0. Read the docs to deploy your own instance, or dive into the code on GitHub.